A Bank of America small-business customer has lost nearly $2,000 to unauthorized Zelle transfers and says the trillion-dollar bank is refusing to reimburse her.
The longtime customer discovered two payments totaling almost $1,980 to a recipient she did not know, reports NBC Los Angeles.
The California physical therapist, identified as Karleen Cox, says her bookkeeper flagged the June transactions on an account she has held for more than 20 years.
Bank records showed the lender had blocked multiple transfer attempts to the same recipient the day before the successful payments went through.
A phone number tied to that recipient had also been added as an authorized user on the account.
Says Cox,
“It was so obvious and clear that this wasn’t right. Something had happened. Something had been hacked.”
Bank of America repeatedly denied her claim, writing that the transfers used a device consistent with prior valid activity on the account.
On September 22, the bank confirmed to NBC Los Angeles that Cox’s case is closed.
Cox says she took out a loan to cover payroll and is considering small claims court.
“I know to Bank of America, $2,000 may not seem like a lot. But I’m a small business, and $2,000 could be payroll for employees. It’s very impactful for me.”
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The post Nearly $2,000 Abruptly Drained From California Woman’s Account via Zelle – But Bank of America Is Refusing To Reimburse appeared first on The Daily Hodl.
